sl99 Privacy Policy

This page describes what we collect when you use sl99 and how we keep that data protected. We collect personal information necessary to operate our platform, process your deposits and withdrawals, verify your identity before withdrawal, and provide customer support. We do not sell your data to third parties, and we encrypt sensitive information during storage and transmission.

Our privacy practices reflect our commitment to transparency and user protection. We explain clearly what data we collect, why we collect it, how long we keep it, and who has access to it. We also describe your rights regarding your data and how to contact us if you have privacy concerns. Our policy applies to all sl99 users regardless of location or payment method—whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your data receives the same protection standards.

We comply with applicable data protection regulations in jurisdictions where we operate. If you have questions about how we handle your information, contact our support team during business hours. Read on to understand our data practices in detail.

What data we collect on sl99

We collect different types of data depending on how you use our platform. When you create an sl99 account, we collect your email address, phone number, and basic identity information (name, date of birth). We use your email and phone to communicate about account activity, deposit confirmations, withdrawal processing, and customer support responses.

Before your first withdrawal, we collect government-issued identification (KTP, passport, or equivalent) and address confirmation documents. We encrypt these documents and store them separately from your account credentials. We use them only to verify your identity and comply with applicable financial regulations. We do not share these documents with third parties except where required by law.

When you use sl99, we collect activity data: games you access, tournament participation, wagering history, and account balance changes. We do not collect keystroke data, screen recordings, or biometric information. We collect your device type, browser type, and approximate location (city level, not exact coordinates) to optimise platform performance and detect fraud.

We use cookies and similar technologies to enhance your experience. Cookies store your session information, language preference, and account authentication status. We do not use cookies to track you across unrelated websites or build advertising profiles. Our cookies remain on sl99's domain only.

How we use your data on sl99

We use your data to operate the platform and fulfil our obligations to you. Your email and phone enable account recovery, deposit confirmations, withdrawal notifications, and customer support contact. Your identity documents enable us to comply with financial regulations and prevent fraud. Your payment information enables deposit processing and withdrawal routing to your original payment method.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to advertisers, data brokers, or unrelated third parties. We do not build profiles of your behaviour for sale or sharing. Our data use is limited to operating sl99 and supporting your account.

We may use aggregated, anonymised data for business intelligence—for example, analysing which games are popular during Idul Fitri or Idul Adha, or tracking which payment methods users prefer. This aggregated data does not identify you and cannot be reverse-engineered to identify individuals.

We at sl99 limit data use to operating our platform and serving your account. We do not monetise your personal information through sale, sharing, or third-party licensing.

Third-party processors and data sharing

We use third-party service providers to operate sl99. Payment processors handle your deposits and withdrawals; we share transaction details with them but not your identity documents. Our email provider sends account confirmation messages; we share your email address only. Our cloud hosting provider stores our servers; your data is encrypted before transmission to their data centres. Our customer support ticketing system stores support conversations; we limit staff access to your support tickets.

We do not share your data with marketing partners, data aggregators, or analytics firms. We do not permit third parties to use your data for purposes other than supporting our platform. Our service agreements with third parties include strict confidentiality clauses and prohibit data repurposing.

We may disclose your data if required by law—for example, if a court orders us to provide information or if applicable financial regulations mandate reporting. We will inform you of legal demands whenever possible, except where prohibited by law. We comply with jurisdiction-restricted access requirements by verifying your location and restricting access from prohibited regions.

Data retention and deletion on sl99

We retain your account information for as long as your sl99 account is active. If you request account deletion, we retain transaction records and identity documents for financial compliance (typically 7 years) but delete all personal identifiers associated with those records. After the compliance retention period, we delete all data.

We retain cookies and technical data for performance optimisation; cookies expire after 12 months of inactivity. We retain support tickets and communication logs for 2 years to help resolve disputes or recurring issues. After 2 years, support communications are archived and not accessible to staff but retained for legal compliance.

You can request a complete copy of your data stored on sl99 at any time. Our support team processes data export requests during business hours; exports are typically delivered within 7 business days. Your export includes all personal information, transaction history, and communication records associated with your account.

Your rights regarding your data

You have the right to access your data. You can download your account information, transaction history, and activity records from your sl99 dashboard at any time. You have the right to correct inaccurate information; contact our support team if you notice errors in your account details or transaction records.

You have the right to delete your data. You can request account closure at any time. We will delete personal identifiers and activity records after the compliance retention period (typically 7 years for financial records). You have the right to opt out of non-essential communications; you can adjust your email preferences in your account settings or contact support to unsubscribe from promotional messages (though we will continue sending account-critical messages like withdrawal notifications).

You have the right to data portability. We will provide your data in a structured, machine-readable format upon request. You have the right to lodge complaints with applicable data protection authorities in your jurisdiction if you believe we have violated your privacy rights.

Security and data protection on sl99

We implement two-factor authentication (2FA) as an optional security feature. We enforce password requirements (minimum 8 characters, mixed case and numbers) and session timeouts to prevent unauthorised access. We audit our systems regularly for vulnerabilities and respond to security incidents immediately.

We maintain incident response protocols. If we discover a data breach affecting your information, we notify you and applicable authorities within timelines required by law. We do not cover up security incidents or delay notification. We provide guidance and support to affected users.

Despite these protections, no online system is completely secure. We cannot guarantee absolute protection against all threats. Users are responsible for protecting their passwords and 2FA codes; we cannot recover accounts compromised through user negligence.

Data location and cross-border transfers

Our servers may sit outside your jurisdiction. We use cloud infrastructure spanning multiple data centres in Asia and Europe. Your data may be transmitted and stored across borders. We maintain encryption throughout transmission and storage, so geographic location does not reduce protection. We comply with applicable data localisation requirements; if regulations require your data to remain within specific regions, we route your information accordingly.

When you contact our support team or use sl99 from outside your home region—for example, a Jakarta resident using sl99 during travel to Medan—your data may be processed across multiple locations. We apply consistent protection standards regardless of geographic origin.

Policy updates and contact

We may update this privacy policy as our practices evolve or regulations change. We will notify you of material changes via email at least 30 days before they take effect. We will describe what changed and why. Continued use of sl99 after the change date constitutes acceptance of the updated policy. You can review our full policy history on our website.

If you have privacy questions or concerns, contact our support team during business hours. We respond to privacy inquiries within 7 business days. You can submit requests to exercise your rights (access, correction, deletion, portability) via your account dashboard or by contacting support directly. Our team will acknowledge your request within 2 business days and fulfil it within 30 days.

Our privacy practices reflect our commitment to transparency and user protection. We collect minimal data, use it only for platform operations, encrypt it securely, and do not sell it. Your trust is our priority. If you feel we have not met these commitments, contact us and we will address your concerns.